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Articles
Recent activity by Pinnacle-
How does Pinnacle grade Handicap bets in tennis?
In tennis, Handicap bets (also called Game Handicaps) are settled based on the total number of games won by each player, after applying the handicap.A Handicap bet is not about who wins the match, ...
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How can I submit a formal complaint?
Customers may submit a formal complaint by contacting Customer Service, or via the Contact Us option on the website.To assist with quick resolutions, it is important to:Use the email address regist...
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Will the Session Time continue running if I close my browser?
Yes. For your Session Time to stop running, you must log out completely from your Pinnacle account. Please make sure you log out from your account on all tabs. If you only close your browser, your ...
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Will the Session Time continue running if I close my browser?
Yes. For your Session Time to stop running, you must log out completely from your Pinnacle account. Please make sure you log out from your account on all tabs. If you only close your browser, your ...
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I have forgotten my registered email address, how do I retrieve it?
If you have forgotten your registered email address, please click on the "Forgot email?" option on the main page of our website.Please note that you will be asked to provide your first name, last n...
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How do I set a temporary self-exclusion?
If you want to temporarily exclude your account, you can enter an exclusion agreement with us in the Responsible Gaming section of your My Account settings by selecting an exclusion period of six m...
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How do I set a temporary self-exclusion?
If you want to temporarily exclude your account, you can enter an exclusion agreement with us in the Responsible Gaming section of your My Account settings by selecting an exclusion period of six m...
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How do I permanently deactivate my account?
Should you wish to take a break from gambling even though you are not at risk of developing a gambling problem, then you can deactivate your account. Your account will remain closed for the specifi...
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How do I permanently deactivate my account?
Should you wish to take a break from gambling even though you are not at risk of developing a gambling problem, then you can deactivate your account. Your account will remain closed for the specifi...
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How do I place a Futures/Outright bet on mobile?
To place a Futures bet on mobile, navigate to the page for the relevant league by selecting the associated sport from the betting menu, then the league you want to bet on. On the page for the leagu...