How to change saved payment information

Introduction

This article explains how payment information is handled in the deposit and withdrawal cashier sections on Pinnacle.

Payment information in the cashier

The email address or phone number used in the deposit or withdrawal cashier sections does not need to match the client's registered Pinnacle account information.

However, once a transaction has been processed, the payment information provided is saved and cannot be changed by the client.

How to request a change

If you need to change saved payment information after a transaction has been processed, you must contact Customer Service by sending an email from your registered Pinnacle email address.

The team will review your request and advise on the next steps.

Important payment rules

All funds must be sent and received from an account registered in the same name as the Pinnacle account holder only.

Third-party payments are not allowed.

If you need help

If you have questions about saved payment information or a request to change it, contact Pinnacle Customer Service.