How to recover your Pinnacle password

Introduction

If you have forgotten your Pinnacle password, you can recover access to your account using the password recovery process on the login page. This guide explains how to request a temporary password, log in securely, and set a new password.

Password recovery steps

Follow these steps to reset your password and regain access to your Pinnacle account.

1. On the login page, select Forgot password.
2. Enter your registered email address and answer your security question.
3. If your details are verified successfully, you will receive a temporary password by email.
4. Use the temporary password to log in to your account.
5. After you complete the login, you will be prompted to create a new password.

If you cannot recover your password

If you have forgotten your security answer or are experiencing technical difficulties during password recovery, contact the customer support team for help.

Send an email from your registered Pinnacle email address and explain the issue you are experiencing. The support team will help you recover access safely. For security reasons, account verification and additional steps may be required before the process is completed.

Further support cannot be provided via Live Chat for account security.

Additional information

For your security, make sure you use your registered email address when contacting support about password recovery.