How to register for a Pinnacle account

Pinnacle
Updated

This guide walks you through creating a new Pinnacle.ca account. Registration takes just a few minutes and requires basic personal information.

Who can register?

Pinnacle.ca offers services for customers who are gaming while physically located in the province of Ontario, Canada. 

One account policy: Pinnacle maintains a strict one account per customer policy. Each person is permitted to have only one account.

See also: Registration issues and restricted territories

Registration steps

Follow these steps to create your account:

  1. Go to www.pinnacle.ca and click JOIN
  2. Enter your email address and create a strong, secure password
  3. Confirm you are NOT opening an account on behalf of a third party.
  4. Confirm you are a resident of Ontario, Canada.
  5. Enter your personal details:
    • Full name (as it appears on your identification)
    • Date of birth
    • Phone number
    • Home address
    • Occupation status
  6. Complete your preferences
  7. Confirm you are NOT a Politically Exposed Person (PEP) or the Head of an International Organization (HIO) or a family member/close associate of a PEP or HIO.
  8. Review and accept the terms and conditions and privacy policy
  9. Complete the captcha verification
  10. Submit the registration form

What happens next?

Once you submit the form, you will receive an activation email within 1 to 2 minutes. In rare occasions it can take up to 30 minutes. You must activate your account before you can log in. 

See also: How to activate your Pinnacle account

Tips for successful registration

  • Use a valid email address that you can access immediately
  • Enter your details exactly as they appear on your identification documents
  • Make sure you do not already have an existing account
  • Disable any VPN or proxy services during registration and account usage
  • Ensure you are physically located in Ontario, Canada and are a resident to use the services in this site. If you are travelling from a different province, check out the registration page of Pinnacle.com. 

Having issues with registration?

If you encounter errors during registration, see our troubleshooting guide: Registration issues and restricted territories

Need help?

If you need assistance, contact Pinnacle Support at customerservice@pinnacle.ca

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