What are Loss Limits and how do I set one for my account?

Loss Limits are specified amounts of money set by yourself, whereby you may not place a bet for an amount which could possibly cause that limit to be exceeded. The net loss over a period is calculated as the amount bet (out) minus the amount returned (in) during that period.

For instance, if you set a Loss Limit of 100 CAD per week and had bet 80 CAD thus far that week, the maximum amount you would be allowed to bet for the remainder of that week would be 20 CAD. However, if you won 50 CAD back on winning bets, your net loss for that week would then stand at 30 CAD (80 out minus 50 CAD in). Therefore, the maximum amount you are allowed to bet would then be 70 CAD (100 CAD minus 30 CAD).

Loss Limits apply regardless of the available balance in your account. You can either contact Customer Services to set a daily, weekly or monthly recurring Loss Limit or change it your self under "My account" and "Loss limits" section. Should you wish to remove or increase this limit, there is a mandatory 24-hour cooling-off period from when the request is submitted to Customer Services. We cannot override this feature or make exceptions.