Withdrawal Processing Times

How long will my withdrawal take?

Withdrawal processing times at Pinnacle.ca depend on your chosen payment method. Interac e-Transfer, our most popular option, is processed within one business day.

Interac e-Transfer

Processing time: Within one business day to your bank account

Interac e-Transfer is the most popular withdrawal method for Canadian customers, offering reliable and timely processing.

MuchBetter

Typical processing time: Within minutes to 1 hour

Important: Withdrawals over $10,000 CAD (or equivalent value) may require additional processing time.

Credit Card

Typical processing time: Within a few minutes

In rare cases, credit card withdrawals may take up to 5 banking days to appear on your card.

More information

For detailed information on all available payment methods and their processing times, visit the Payment Options page.

Important information for larger withdrawals

Withdrawals over €7,000 (or equivalent value) may require additional processing time. For compliance with international financial regulations, we may need to request proof of identification for transactions at or above this threshold.

If your withdrawal is delayed

If your withdrawal is taking longer than expected, contact our Customer Service team:

Via Live Chat:

• Log in to your account before starting the chat (this helps our team locate your account quickly)
• Provide your transaction ID from My Account > Statements

Via Email:

• Email us at customerservice@pinnacle.ca
• Use your registered email address
• Include your transaction ID from My Account > Statements

Finding your transaction ID: Once a withdrawal is requested, the funds leave your account and a transaction ID is generated. You can find this ID in My Account > Statements. Having this ID ready helps our support team assist you faster.